Grentor Social Media Analytics

Grentor Social Media Analytics helps users track the social media performance of campaigns, do sentiment analysis, and understand customer demographics better. It helps brands optimize reach and collects data from multiple social media channels, including blogs, forums, and integrated dashboards.

Information can be analyzed based on keyword density and the platform has a dedicated interface that allows users to view customer’s historical conversations for better trend monitoring and engagement.

Advantages:

    • Real-time monitoring of conversations, competition, demographics, trends, and customer sentiments
    • Ticket complaint management and automated intelligent routing
    • Multi-platform integration, trusted APIs, and CRM integration
    • Cloud heat maps, topic wise classification in multiple languages, and influencer profiling
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Authentrica

Authentrica allows enterprises to conduct business transactions in secure and seamless ways by leveraging cutting-edge authentication protocols. It is powered by CERF and uses adaptive multi-factor authentication to boost security and retrieves in-depth insights from millions of end users.

Enjoy seamless integrations, cybersecurity, thumbprint/facial recognition, and streamline your identity management workflows today. Monitor network data patterns and eliminate all vulnerabilities to keep your business protected. Authentrica is scalable, secure, multi-channel, and cost-effective!

Advantages:

    • Authenticates via inherence – uses behavioral biometrics, facial recognition, fingerprints, retina, and iris scanning
    • CERF assistant SDK-enabled auto-parsing of OTP
    • Advanced AI-backed analytics and recommendation analytics
    • Exclusive authentication app available for both iOS and Android
    • Flash call verification and multi-channel authentication token journey
    • Authenticates via possession - OTPs generated by smartphone apps, texts, emails, and voice calls
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Consentica Social Media Analytics

Customers love it when you ask for their consent before marketing products and services. Consentica lets you take full control of your CMP, achieves legal compliance, and collects consent across every channel of communication. Get customer consent across a range of mediums such as SMS, email, Whatsapp, and more. Make reliable audit trails, improve customer lifecycle journeys, and offer highly personalized and empathetic user experiences.

Build customer trust and keep it for life by using Consentica today.

Advantages:

    • Stores consent data centrally in encrypted format and is powered by Blockchain technology which is immutable
    • Uses restful APIs which can be integrated with any third-party applications
    • Scrubs web apps and delivers highly personalized customer experiences using a robust segmentation engine
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Omnichannel Engagement is Key to Customer Acquisition

Omnichannel engagement is key to customer acquisition and helps businesses boost loyalty rates. CPaaS+ enables excellent customer service and reaches customers at their preferred channels of communication, engaging them with contextually relevant experiences. It offers features such as hosted contact centers, CRM integration, chatbots, social media management, email newsletters, SMS and video marketing campaigns, and much more.

Enhance your business revenue and improve your product portfolio offerings by using CPaaS+ today.

Advantages:

    • AI-powered customer interactions
    • Improved lead management, conversion tracking, and better customer service automation
    • Hosted contact centers, cloud-based automatic call distribution, IVR, and WebRTC support
    • Programmable chatbots, number masking services, and N-code flow builder for custom communications
    • API Network Level Recording and exclusive Campaign Management module
    • Powerful revenue enhancement services, open APIs, and plug & play model
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